Delivery Policy

Introduction

This Delivery Policy is only valid for products purchased directly from FOOD Co via our website or any official ordering channel.
It has been created to ensure the accurate, timely, and secure delivery of all purchases according to our customers' expectations.

This policy forms part of the agreement between FOOD Co and its customers and should be read together with our website Terms & Conditions.

Delivery Procedure

Once an order has been received and confirmed, we do not accept changes to the delivery address or delivery method unless specifically confirmed by FOOD Co.

Deliveries are made during standard business hours on weekdays.

It is the responsibility of the customer to ensure that someone is available at the delivery address to receive the order.

If no one is present at the time of delivery, the order will be returned to us and a re-delivery may be arranged at an additional cost.

The person receiving the delivery must sign a delivery note as proof of receipt. They are also responsible for checking the contents before signing. If signed as received in good order, FOOD Co cannot be held responsible for missing or damaged items thereafter.

Delivery Areas

We deliver within South Africa.
Customers must provide a complete physical delivery address and valid contact details at checkout.

Delivery Fees

Delivery fees are calculated at checkout and are based on a flat rate.

Delivery Method

Orders will be delivered using trusted courier partners selected by FOOD Co.

Delivery Time Frame

Orders are typically delivered within 3 to 5 working days of order confirmation, provided no external delays occur.

Disclaimer

We strive to ensure that all product, pricing, and delivery information is accurate on our website. However, we are not liable for any errors outside of our control, except to refund any monies paid in such instances.

We are not responsible for delays in delivery due to factors beyond our control and are not liable for any resulting losses.