Returns Policy

When You Can Return a Product

You may return a product to FOOD Co under the following conditions:

• You received the incorrect item.

• The product delivered was damaged or defective.

When to Initiate a Return

Returns must be initiated within five (5) days of receiving your order.

Return Options

If your return is approved, you may choose to:

• Receive store credit.

How to Initiate a Return

To begin the return process, please email us at info@foodco.co.za with:

• Your order details.

• The reason for your return.

Product Condition for Return

Returned products must be:

• Undamaged

• Unused

• In their original packaging

• Safely and securely packaged for return

Return Address

Returns must be sent to our physical address. Please email us for the latest return instructions.

What Happens After a Return

After we receive and inspect the returned product, your account will be credited if the return meets our conditions.

Product Inspection

We reserve the right to inspect all returned products. If we determine that the product is not suitable for return (e.g., used, damaged, or not in original packaging), we may decline the return.